Privacy Policy

1. Information We Collect

We may collect information you provide directly, details collected automatically through website use, and information related to plumbing service requests.

Information You Provide Directly

You may provide personal details to us when you call our office, send an email, submit a contact form, request a real-time estimate, schedule standard or emergency plumbing service, make a payment, or communicate with our staff. This information may include:

• Name, phone number, email address, and preferred contact method.
• Physical service address (where plumbing work will be performed) and billing address.
• Details regarding your specific plumbing issue (e.g., failed water heaters, clogged drains, or slab leaks).
• Appointment preferences, notes, and instructions related to property access (gate codes, lockboxes).
• Photos, videos, or blueprints you voluntarily transmit to help us diagnose issues.
• Payment-related details processed securely through our verified third-party payment providers.
• Inquiries, feedback, written reviews, or answers submitted during customer surveys.

Please avoid sending sensitive personal identifiers (such as social security numbers or credit card numbers) through unencrypted email or standard contact forms unless requested through our secure payment gateway.

Information Collected Automatically

When you browse our website, we or our service providers automatically collect technical, analytical, and device usage data, including:

• Your Internet Protocol (IP) address and associated network details.
• Device type, browser version, operating system, and screen resolution.
• Approximate geographic location (city or region level) inferred from IP data.
• Website activity metrics: pages visited, links clicked, files downloaded, and search queries used.
• Referring website, search engine source, or digital advertisement that brought you to our site.
• Timestamp metrics, duration of visits, and bounce rates.

2. How We Use Information

Carmody Wood Plumbing uses collected information for standard commercial, administrative, legal, and service-delivery operations, including:

• Responding to customer inquiries, requests, and emergency callouts.
• Scheduling, modifying, performing, and following up on completed plumbing projects.
• Creating accurate invoices, structured estimates, and on-site service documentation.
• Processing secure credit card payments and maintaining structured accounting records.
• Dispatching fully equipped service vans and coordinating field technicians.
• Providing responsive customer support and resolving service issues.
• Sending transactional messages, such as appointment reminders and service updates.
• Improving our website performance, optimizing user navigation, and developing new service offerings.
• Measuring digital marketing campaign performance and tracking analytical trends.
• Protecting our business, property, employees, and customers from fraud, theft, and security hazards.
• Complying with municipal licensing, insurance regulations, permit guidelines, and tax reporting.
• Enforcing active business contracts and resolving outstanding disputes.

3. Cookies and Similar Technologies

Our website utilizes cookies, tracking pixels, tags, analytical scripts, and browser local storage to provide necessary site functionality, analyze web traffic, track marketing campaigns, and remember user preferences.

You may configure your browser to block or refuse cookies; however, doing so may limit your access to certain interactive elements of our site, such as appointment scheduling or embedded mapping components.

4. How We Share Information

Carmody Wood Plumbing does not sell, rent, or lease customer list data or personal information to third parties in exchange for financial compensation.

We may share your information with trusted partners and operational providers to the extent necessary to deliver plumbing services, manage billing, and maintain business operations. This sharing includes:

• Employees, field technicians, and authorized subcontractors who need access to complete work on-site.
• SaaS platforms, scheduling software providers, dispatch systems, and email hosts supporting our operations.
• Secure, PCI-compliant payment processors who handle financial transactions on our behalf.
• Municipal permit offices, local utility providers, and independent inspectors when required to secure legal permits and verify compliance.
• Professional advisers, certified public accountants, legal counsel, insurance agents, and collection providers as needed.
• Law enforcement, regulatory bodies, and courts if legally compelled or necessary to protect life, property, or legal rights.

5. Text Messages and Phone Calls

By providing your phone number to Carmody Wood Plumbing, you agree that we may contact you via voice calls, text messages (SMS), or automated reminders for transactional, scheduling, billing, and informational purposes. Message frequency varies based on your active service requests.

Standard carrier message and data rates may apply. You may opt out of SMS marketing communications at any time by replying STOP. For further support, reply HELP or contact our Lakewood office at (720) 704-4997.

Please note that opting out of marketing text messages will not stop critical transactional SMS updates regarding active emergency service dispatch or outstanding invoice reminders.

6. Data Security

We implement industry-standard administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, alteration, or disclosure. These include secure hosting servers, SSL encryption protocols, and limited-access internal databases.

While we make every effort to safeguard your data, no network system, electronic transmission, or storage protocol is 100% secure. We cannot guarantee absolute security for information submitted online, and you share information at your own risk.

7. Data Retention

We retain personal information only for as long as necessary to complete the service requested, comply with state tax laws, maintain professional business histories, settle legal disputes, and support active product or labor warranties.

8. Your Privacy Choices

Depending on your residency, local ordinances, and applicable Colorado privacy regulations, you may have specific rights regarding your personal details, including:

• The right to request a copy of the personal details we hold about you.
• The right to request the correction of inaccurate or outdated information in our files.
• The right to request the deletion of your personal records, subject to legal, financial, tax, and warranty-preservation exceptions.
• The right to opt out of promotional emails, marketing calls, and transactional SMS reminders.

To exercise any of these rights, please contact our privacy representative directly at carmodywood@gmail.com. We may require proof of identity before releasing or modifying records.

9. Children’s Privacy

Our website and services are designed for adult property owners, tenants, and commercial managers. We do not knowingly target or collect personal details from children under the age of 13. If you believe a minor has submitted personal information to our site, please notify us so we can delete the records immediately.

10. Third-Party Links

Our site contains links to external platforms, maps, payment portals, and manufacturer sites. Carmody Wood Plumbing does not control and is not responsible for the privacy practices, tracking tools, or cookies utilized by third-party websites. We encourage you to read their respective privacy notices.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changing regulations, operational shifts, or technical upgrades. Revisions will be posted on this page with an updated "Last Updated" date. Continued use of our site and services indicates acceptance of the updated terms.

12. Contact Us

For questions regarding our privacy practices, data security, or to submit a formal privacy request, please reach out to our Lakewood main office: